Terms & Conditions

General Terms of Use

You must create an Account in order to use the Service.

In order to use the Service you warrant that you are at least 16 years old or have your parent’s or guardian’s permission to buy/use the Service.

You must use the WeGlow App website and Service only in accordance with our Acceptable Use Policy.

You are responsible for any activity that occurs through your Account and you agree you will not sell, transfer, license or assign your account, followers, username, or any Account rights.

With the exception of people or businesses that are expressly authorized to create Accounts on behalf of their employers or clients, WeGlow App prohibits the creation of and you agree that you will not create an account for anyone other than yourself. You also represent that all information you provide or provided to WeGlow App upon registration and at all other times will be true, accurate, current and complete and you agree to update your information as necessary to maintain its truth and accuracy.

You agree that you will not solicit, collect or use the login credentials of other WeGlow App users.
You are responsible for keeping your password secret and secure.
Any links shared on WeGlow App are your responsibility and we take no responsibility for any third party links shared on the WeGlow App website. If we find that any third party links you have posted do not comply with our Terms and Conditions, you will be removed from the Service.

You must not defame, stalk, bully, abuse, harass, threaten, impersonate or intimidate people or entities and you must not post private or confidential information via the Service.
If found doing so we would delete your account and report you to the relevant authorities.
You may not use the Service for any illegal or unauthorised purpose.
You are solely responsible for your conduct and Content that you submit, post or display on or via the Service.
You must not change, modify, adapt or alter the Service or change, modify or alter another website so as to falsely imply that it is associated with the Service or WeGlow App.
You must not create or submit unwanted email, comments, likes or other forms of commercial or harassing communications (a/k/a “spam”) to any WeGlow App users.

Rights and Ownership

WeGlow App does not claim ownership of any Content that you post on or through the Service.
Instead, you hereby grant to WeGlow App a non-exclusive, fully paid and royalty-free, transferable, sub-licensable, worldwide license to use the Content that you post on or through the Service, subject to our Privacy Policy.

You acknowledge that we may not always identify paid services, sponsored content, or commercial communications as such.

You represent and warrant that: (i) you own the Content posted by you on or through the Service or otherwise have the right to grant the rights and licenses set forth in these Terms and Conditions; (ii) the posting and use of your Content on or through the Service does not violate, misappropriate or infringe on the rights of any third party, including, without limitation, privacy rights, publicity rights, copyrights, trademark and/or other intellectual property rights; (iii) you agree to pay for all royalties, fees, and any other monies owed by reason of Content you post on or through the Service; and (iv) you have the legal right and capacity to enter into these Terms and Conditions in your jurisdiction.

The Service contains Content owned or licensed by WeGlow App (“WeGlow App Content”). WeGlow App Content is protected by copyright, trademark, patent, trade secret and other laws, and, as between you and WeGlow App, WeGlow App owns and retains all rights in the WeGlow App Content and the Service. You will not remove, alter or conceal any copyright, trademark, service mark or other proprietary rights notices incorporated in or accompanying the WeGlow App Content and you will not reproduce, modify, adapt, prepare derivative works based on, perform, display, publish, distribute, transmit, broadcast, sell, license or otherwise exploit the WeGlow App Content.

The WeGlow App name and logo are trademarks of Glow App Ltd, and may not be copied, imitated or used, in whole or in part, without the prior written permission of WeGlow App. In addition, all page headers, custom graphics, button icons and scripts are service marks, trademarks and/or trade dress of WeGlow App, and may not be copied, imitated or used, in whole or in part, without prior written permission from WeGlow App.

You agree that WeGlow App is not responsible for, and does not endorse nor monitor, any third party Content posted within the Service. WeGlow App does not have any obligation to prescreen, monitor, edit, or remove any third party Content. If your Content violates these Terms and Conditions, you may bear legal responsibility for that Content.

Consent to Share Consumption Data with Apple

By using our app and making in-app purchases, you consent to our sharing of data regarding your usage and consumption of purchased content with Apple, as part of our efforts to resolve refund requests. This information may include details about how you have accessed and interacted with the purchased content. The purpose of sharing this data is to help Apple make an informed decision regarding refund requests. We ensure that such data sharing is done in compliance with Apple’s policies and only as necessary to process your requests.

Subscription Information

We (WeGlow App Ltd) offer a subscription-based service. Our subscriptions can be purchased from the WeGlow App Website, Apple and Google Application stores.
The download and usage of the WeGlow App application is free of charge. In order to access all the programmes, workouts, meal plans, in-app purchases and other features the application offers, we offer auto-renewing subscriptions.

Other currencies are set by Apple and Google directly. The WeGlow App Website also offers additional currencies, you may see different prices depending on your location of purchase.
We reserve the right to add, remove or change plans and currencies.

Please note that subscription pricing via the App Store or Google Play Store for non-UK customers is not under the remit of WeGlow and may vary from our non-UK website pricing due to exchange rates which fluctuate. As such subscription prices may vary between the website, App Store and Google Play Store, from fixed UK pricing.

Lifetime Subscriptions

A WeGlow App Lifetime Subscription is a one-time payment of $149.99 or £149.99 dependent on user location, granting subscribers access to WeGlow App’s service for as long as the service remains available. The WeGlow App Lifetime Subscription does not include in-app purchases including premium content.

Lifetime Subscriptions are non-transferable and may not be resold, assigned, or gifted.

Lifetime Subscriptions may be cancelled but cannot be repurchased or resubscribed to outside of the Life Subscription promotional period.

Lifetime Subscriptions do not include a free trial period.

By purchasing the Lifetime Subscriptions and accessing or using the WeGlow App Website, the WeGlow App Service, or any applications (including mobile applications) made available by WeGlow App (together, the “Service”), however accessed, you agree to be bound by the WeGlow App Lifetime Subscription Terms & Conditions and the full WeGlow App terms and conditions.

WeGlow App reserves the right to update these terms and the services included in the Lifetime Subscription at any time. Such updates will be effective upon publication on our website or within the app.

Website Subscription Purchase

Any website subscription purchase is managed and billed by us. All transactions are processed securely through our third party payment gateway, Stripe.

All payment transactions are PCI compliant, this means we do not and will not store your payment card details.
You are responsible for notifying us of any change in your payment method. In case payment failure occurs for any reason, we reserve the right to cancel your subscription until we collect the full amount of your subscription.

Cancellations & Refunds

You can cancel your subscription at any time, regardless of your subscription status being “in Trial” or “Active”. Your subscription will automatically renew and you will be charged, unless you cancel 24 hours before the start of your next billing period.

Once your subscription has been cancelled, you will retain access to the WeGlow App, until the end of your billing period. You will not be eligible for a refund in full or prorated for the remaining term of your subscription. If you choose to request to delete your WeGlow App user account, this action will not result in an automatic cancellation of an active subscription. Following a deletion request of your account, users are responsible for cancelling their active subscription via the appropriate third party app store or subscription provider.

Refunds are not eligible for the following reasons:

Inability to use the app for personal or medical conditions any other similar reason or event.

All subscription purchases made through a third party app store will be subject to the terms and conditions provided to you by the third party app store, including how to manage your subscription and billing.

Lifetime Subscriptions, which offer the equivalent of a 25% saving on two consecutive standard yearly subscription are are non-refundable after purchase. In the rare case of a technical issue preventing the app’s functionality upon purchase, subscribers may contact WeGlow App support via email on support@weglow.app within 14 days of the issue for assistance. Refund eligibility for Lifetime Subscriptions in this instance will be determined on a case-by-case basis by WeGlow App and only granted under exceptional circumstances, within a two-year period after initial purchase. 

Health Disclaimer

The WeGlow App has been designed to help and support you with all aspects of your wellbeing; both fitness and nutrition. By subscribing to our service, you will have access to resistance training workouts, cardio and conditioning workouts, mobility and recover sessions and other workouts, all designed by our in-house fitness trainer(s). However, any fitness or nutrition information/content provided in our App or through any of our official social media channels should not be taken as medical advice.

We do not hold any medical qualifications and cannot diagnose any medical conditions our subscribers may have. All our content is for information purpose only and should not substitute medical advice.

Before starting using our service, we recommend you to consult your doctor to confirm your ability to start our nutrition and/or workout plans, especially if you are at risk (due to family history) of any conditions like heart disease, bad cholesterol, obesity, high blood pressure, chest pain, and/or bone/joint problems.

If you are pregnant, you confirm you received approval from your doctor to start our workout programs. If you are using recipes from our nutrition guide featured in our app, you confirm your doctor approved our recipes to be suitable for your dietary needs.

If you feel dizzy, faint, or experience shortness of breath during one of WeGlow App’s in-app exercises, you should immediately stop and consult your doctor.

You recognise the risk of entering in any physical activity and agree to be solely liable for any physical injury that may occur while entering any workout from the WeGlow App.

Within the provided meal plans, the nutritional data is verified by our qualified in-house nutritionist.

Prenatal and Postnatal Workouts

By participating in the Prenatal Workouts or Postnatal Workouts provided by WeGLOW App you agree to the following terms and conditions. If you do not agree to these provisions, you must refrain from participating in these workouts.

1. Acknowledgment of Risk and Responsibilities

(a)
You acknowledge that your participation in the Prenatal Workouts or Postnatal Workouts is entirely at your own risk. Any modifications you make to these workouts, or if you engage in any WeGLOW App programme or workout not specifically recommended by WeGLOW App while pregnant, you do so at your own risk. Additionally, you understand that participating in the Postnatal Workouts may present certain health risks, including but not limited to organ prolapse, back pain, bladder leakage, poor healing of C-section scars, and the rate of recovery from diastasis recti (abdominal separation after birth). These risks can be influenced by the intensity, frequency, and type of exercise you undertake before, during, and after pregnancy. It is your responsibility to use caution and seek professional medical advice if you are uncertain about your health or fitness, or if any health concerns arise during or after participating in these workouts.

(b)
You confirm that you have obtained medical clearance from a doctor, physician, obstetrician, or another qualified healthcare professional to participate in the Prenatal Workouts or Postnatal Workouts, and you will continue to rely on such clearance throughout your participation.

c)
The Prenatal Workouts and Postnatal Workouts are intended for informational purposes only. You acknowledge that any instructions, information, or guidance provided as part of these workouts are not a substitute for medical advice, consultation, or treatment from a healthcare provider. You should not delay or disregard seeking professional medical advice based on the content of these workouts.

2. No Warranty of Suitability

(d)
WeGLOW makes no guarantees or representations that any particular fitness, nutrition, or health program is suitable, safe, or appropriate for you. WeGLOW App is not able to assess your personal suitability for the Prenatal or Postnatal Workouts. To the fullest extent permitted by law, you agree to indemnify and hold harmless WeGLOW App, its employees, affiliates, and partners, from any and all claims, liabilities, damages, losses, or costs (including legal fees) that arise in connection with your participation in these workout programs, including but not limited to:

(i)
Your participation in the Prenatal Workouts or Postnatal Workouts; or

(ii)
Any breach of these terms and conditions by you.

3. Accuracy of Information

e)
You confirm that all information you provide to WeGLOW App in relation to your participation in the Prenatal or Postnatal Workouts, including your receipt of medical clearance, is accurate. WeGLOW App relies on this information to ensure your safe participation in these workouts.

4. Your Responsibility for Safety

(f)
You are solely responsible for your own safety during the Prenatal Workouts or Postnatal Workouts. You agree not to exceed the exercise level recommended by your physician or healthcare provider. If you experience any discomfort or concerning symptoms during or after the workouts—such as dizziness, pain, shortness of breath, fainting, bleeding, lower back or abdominal pain, or any other symptoms previously advised by your healthcare provider—you agree to stop exercising immediately and seek medical attention.

By participating in the Prenatal and Postnatal Workouts offered by WeGLOW App, you acknowledge that you have read and understood these terms and conditions and agree to comply with them.

Results Disclaimer

While we give you the tools to incorporate fitness in your lifestyle, there is no guarantee that you will receive the same results as the ones that might be displayed across our social platforms. You accept the risk that results differ from one individual to another. Any testimonials or pictures we share on social media have been approved by verified WeGlow App users but are not intended to guarantee any other individual will achieve the exact same results.

Acceptable Use Policy

This acceptable use policy sets out the terms between you and us under which you may access the Service. This acceptable use policy applies to all users of, and visitors to, the Service.

Your use of our site means that you accept, and agree to abide by, all the policies in this acceptable use policy, which form part of our Terms and Conditions.

Prohibited Uses

You may use our site only for lawful purposes. You may not use our site: In any way that breaches any applicable local, national or international law or regulation.
In any way that is unlawful or fraudulent, or has any unlawful or fraudulent purpose or effect.
For the purpose of harming or attempting to harm minors in any way.
To send, knowingly receive, upload, download, use or re-use any material which does not comply with our content standards.
To transmit, or procure the sending of, any unsolicited or unauthorised advertising or promotional material or any other form of similar solicitation (spam).
To knowingly transmit any data, send or upload any material that contains viruses, Trojan horses, worms, time-bombs, keystroke loggers, spyware, adware or any other harmful programs or similar computer code designed to adversely affect the operation of any computer software or hardware.

You also agree:

Not to reproduce, duplicate, copy or re-sell any part of our site in contravention of the provisions of our General Terms of Use.

Not to access without authority, interfere with, damage or disrupt:
any part of our site;
any equipment or network on which our site is stored;
any software used in the provision of our site; or
any equipment or network or software owned or used by any third party.

Not to abuse our staff through emails and social media. Any form of abuse will result in your account being blocked.

We will provide clear information to you about the kind of service offered, if it is moderated and what form of moderation is used (including whether it is human or technical).

We will do our best to assess any possible risks for users (and in particular, for children) from third parties when they use any interactive service provided on our site, and we will decide in each case whether it is appropriate to use moderation of the relevant service (including what kind of moderation to use) in the light of those risks. However, we are under no obligation to oversee, monitor or moderate any interactive service we provide on our site, and we expressly exclude our liability for any loss or damage arising from the use of any interactive service by a user in contravention of our content standards, whether the service is moderated or not.

The use of any of our interactive services by a minor is subject to the consent of their parent or guardian. We advise parents who permit their children to use an interactive service that it is important that they communicate with their children about their safety online, as moderation is not foolproof. Minors who are using any interactive service should be made aware of the potential risks to them.

Content Standards

These content standards apply to any and all material which you contribute to our site (contributions), and to any interactive services associated with it. You must comply with the spirit and the letter of the following standards. The standards apply to each part of any contribution as well as to its whole.

Contributions must:

Be accurate (where they state facts).
Be genuinely held (where they state opinions).
Comply with applicable law in the UK and in any country from which they are posted.

Contributions must not:

Contain any material which is defamatory of any person.
Contain any material which is obscene, offensive, hateful or inflammatory.
Promote sexually explicit material.
Promote violence.
Promote discrimination based on race, sex, religion, nationality, disability, sexual orientation or age.
Infringe any copyright, database right or trademark of any other person.
Be likely to deceive any person.
Be made in breach of any legal duty owed to a third party, such as a contractual duty or a duty of confidence.
Promote any illegal activity.
Be threatening, abuse or invade another’s privacy, or cause annoyance, inconvenience or needless anxiety.
Be likely to harass, upset, embarrass, alarm or annoy any other person.
Be used to impersonate any person, or to misrepresent your identity or affiliation with any person.
Give the impression that they emanate from us, if this is not the case.
Advocate, promote or assist any unlawful act such as (by way of example only) copyright infringement or computer misuse.

Suspension and Termination

We will determine, in our discretion, whether there has been a breach of this acceptable use policy through your use of our site. When a breach of this policy has occurred, we may take such action as we deem appropriate.

Failure to comply with this acceptable use policy constitutes a material breach of our Terms and Conditions upon which you are permitted to use our site, and may result in our taking all or any of the following actions:

Immediate, temporary or permanent withdrawal of your right to use our site.
Immediate, temporary or permanent removal of any posting or material uploaded by you to our site.
Issue of a warning to you.
Legal proceedings against you for reimbursement of all costs on an indemnity basis (including, but not limited to, reasonable administrative and legal costs) resulting from the breach.
Further legal action against you.
Disclosure of such information to law enforcement authorities as we reasonably feel is necessary.

We exclude liability for actions taken in response to breaches of this acceptable use policy.
The responses described in this policy are not limited, and we may take any other action we reasonably deem appropriate.

Changes to the acceptable use policy

We may revise this acceptable use policy at any time by amending this page. You are expected to check this page from time to time to take notice of any changes we make, as they are legally binding on you. Some of the provisions contained in this acceptable use policy may also be superseded by provisions or notices published elsewhere on our site.

Contact WeGlow App

If you have any questions regarding these Terms and Conditions, or if you have any questions, complaints, claims or other legal concerns relating to WeGlow App or its business, please contact support@weglow.app