If you're unsure of what guide to start, we recommend heading to the 'find a new guide' tool in the Workouts tab of your WeGLOW app, which will pick a guide for you based on your lifestyle, goals and preferences.

Yes of course! WeGLOW is a perfect companion for your gym membership, as we have hundreds of workouts and a huge number of guides suited to the gym.

Yes! You can select your dietary requirements when you first create your WeGLOW account, or filter recipes based on dietary requirements.

You can start any of the WeGLOW guides as soon as you purchase your chosen subscription.

Never! You can reach your goals at any age. Just ensure you select a guide and workouts that are appropriate to your level of fitness, and take advantage of our functionality that allows you to change any exercise for an alternative you feel is better suited to you. If you’re concerned, please have a chat with your doctor before commencing. You must be 16 years or over to purchase the app, so if you’re under 16 we ask that you check with a parent or guardian first.

If you purchased your subscription through Apple you are able to manage your subscription within your Apple account. Follow the below steps to change your subscription:
Visit Settings on your iPhone or iPad > [your name]
Tap Subscriptions
Enter your Apple ID password
Choose ‘WeGLOW’
Select your desired subscription type.

Android users who subscribed via the Play Store will find their WeGLOW subscription information in their Play Store account: https://play.google.com/store/account/subscriptions

For users who purchased via the WeGLOW website, head to your in-app Settings (profile icon) and tap Subscriptions. Alternatively, head to https://account.weglowapp.net/login to manage your subscription.

Yes. The WeGLOW app is a subscription based app so you’ll be charged every month or twelve months automatically, depending on which subscription you choose. We also offer a Lifetime Subscription; one payment, access for life! With our monthly and yearly subscriptions, there are no lock-in contracts, so you can cancel at any time. However, you must cancel 24 hours before your subscription ends to avoid being charged for the next subscription period.

Congratulations! You’ve just done the hardest part by choosing to get started. Take a moment to thank yourself for doing something positive for YOU. Let’s start by heading straight to the planner. This is your go-to tool for staying on track and hitting your goals.

Get in the habit of checking it first thing each morning when you wake up so you can plan your day – deciding when you’re going to work out and getting into a positive mindset.

A great tip for our Glowing community is organisation. Setting aside time each week to schedule your workouts, as well as plan and prep your meals will make it much easier to create a healthy and happy routine that you can stick to. We can’t wait to see what YOU achieve with US! #letsglowtogether

As well as our in-app community, we also have our private Facebook community and WhatsApp community for WeGLOW members only. These are great places to meet other like-minded people, share tips, offer support and post photos of your journey with WeGLOW. Once you’ve signed up, please request to join and one of our friendly community managers will grant you access.

Firstly, you are already GLOWING, but YES. This health and fitness app is practically made for you. WeGLOW is all online so you can GLOW from anywhere in the world. If you have selected one of the gym guides, you will need access to a gym. But every section of the app caters to both home and gym set ups and equipment is always stated before you start your workout.

WeGLOW has a huge variety of workouts and guides for all levels from beginner to advanced!
– Strength Training
– 2-24 Week Programs & Challenges
– Pilates Classes
– Hybrid Training
– Yoga Guides & Classes
– Barre Guides & Classes
– Live Recorded On-Demand Workouts & Classes
– Functional Training
– Mindfulness & Meditations
– Target Area Workouts
– No Equipment Workouts
– HIIT & LISS
– Conditioning & Cardio
– Mobility & Stretching
– Warm-ups & Cool-downs
– Preganancy-Safe Workouts & Programs

WeGLOW makes training easy as many of our workouts don’t require any equipment. Depending on your goal, workouts that do require weights or other equipment can easily be substituted with household items (cans or bottles as weights) or purchased at your local department store for minimal cost. For example, if you are following the home guide we recommend you have a set of resistance bands and one pair of dumbbells in order to get the most out of the guide.

Our nutrition section caters to all dietary requirements. You also have the option to filter for particular recipes, i.e. vegetarian, dairy-free, gluten-free, etc

The WeGLOW App has been designed to be as inclusive as possible, with training styles to suit all goals and preferences. Choose from standalone workouts, live recorded classes or workout programs – we offer strength training, cardio, yoga, barre, pilates and hybrid training if you like a bit of everything! Whether you are looking for a super-quick finisher burn, or a spicy, lengthier 60-minute session, WeGLOW has you covered.

Choose your classes and programs to fit your needs and your schedule, with hundreds of home-based and gym-based workouts immediately available for subscribers. For those quieter recovery days, try our meditation and mindfulness classes. And there's also a huge selection of low impact, pregnancy and post-natal friendly content available to keep you safely active throughout all trimesters and beyond.

Then WeGLOW is here to help you get the most out of it; to give your training structure and to support you to feel your best self. Simply pick the gym guide most suited to you, select your first workout and take WeGLOW with you!

That’s absolutely fine – there is no ‘one size fits all’ when it comes to health and wellbeing. We understand that macros and calories are not for everyone and in fact can even be triggering for some; this is why you have the option to ‘hide’ these from all the recipes should you prefer not to see them. All our recipes and meal plans are approved by an advanced nutritionist, they are designed to ensure you get the ideal combination of macronutrients each day. Please remember though that every body is different, so depending on your goal and your body composition, you may need to adjust the quantity of your meals or snacks.

It’s important you choose a guide and workout level best suited to your individual needs; the guide that’s best for you is the one you can competently do and enjoy (not the one your best friend might be doing!). If you need help in deciding, once you’ve downloaded the WeGLOW App simply head to our Learn section and select the topic: “Which guide is right for me?”.

Remember, if you are finding the workouts too hard or too easy, you can change your plan at any time.

Sorry to hear you’d like to cancel your WeGLOW subscription!

Firstly, please check which platform your subscription is held with:

App Store – check your App Store profile
Play Store – check your Play Store profile
WeGLOW website* – check via https://account.weglowapp.net/login*

* Users with a subscription created via the WeGLOW website will be billed via Stripe Billing

‍To cancel a subscription held through the App Store:
‍Cancellations are handled by users via the App Store directly – this link should help: https://support.apple.com/en-gb/HT202039

‍To cancel a subscription held through the Play Store:
‍Cancellations need to be done directly through your Google Play Store. This link should help: https://support.google.com/googleplay/answer/7018481

‍To cancel a subscription held through the WeGLOW website, and managed by Stripe:
‍Sign In at https://account.weglowapp.net/login
‍Select ‘Manage your Subscription’
Choose: Cancel Plan option next to your CURRENT PLAN section
Confirm Cancel Plan

Your account will remain but you will not have an active subscription – you can start a new subscription here at any time. If you purchased a Pass (a one-time purchase for a fixed period), you do not need to cancel your pass – it will automatically expire at the end of the Pass’s duration. Hope to see you back on the app soon!

Sorry to hear you would like a refund!
‍
‍If you subscribed via the App Store:
‍Refunds are handled via the App Store directly, and all refund requests are subject to Apple’s own refund policy. All decisions regarding refunds are under Apple’s remit – this link should help.
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‍If you subscribed via the Play Store: All subscription management, refunds and cancellations are made through your account with Google’s Play Store, and all refund requests are subject to Google’s own refund policy. This link should help.

‍If you subscribed via Stripe (created an account on the WeGLOW website): Please send your request to support@weglow.app ensuring that you meet the refund policy as per https://weglow.app/legals/terms/ ‘CANCELLATIONS & REFUNDS’ and include any supporting evidence.

Guides, workouts and livestreams cannot be downloaded and played outside of the WeGLOW app. You can only view WeGLOW app content through the WeGLOW app, and cannot download the files to watch later. You can, however, download exercises and workouts to cache in-app via the download button for a quicker, more efficient playback experience.

You can play on-demand workouts (classes filmed live with a trainer) on a larger screen using your phone’s mirroring feature. The WeGLOW app is not officially supported for desktop or iPad, and as such app features may not be optimised for these environments.