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Support You

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Before you start

Be sure to always consult with your doctor before commencing any new health, fitness or nutrition programme. While we’re always here to provide general help and support, this should not be used in place of professional advice.

Will my personal information be kept private?

Of course! WeGLOW will not share any of your information with anyone. Your data is protected and subject to our Privacy Policy. For more information, click here.

When can I start?

You can start any of the WeGLOW guides as soon as you purchase your chosen subscription.

Am I too old or too young?

Never! You can reach your goals at any age. Just ensure you select a guide and workouts that are appropriate to your level of fitness, and take advantage of our functionality that allows you to change any exercise for an alternative you feel is better suited to you. If you’re concerned, please have a chat with your doctor before commencing. You must be 16 years or over to purchase the app, so if you’re under 16 we ask that you check with a parent or guardian first.

Is this App available on Android?

Yes. The WeGLOW app is available from the Google Play Store, simply search ‘WeGLOW’.

Is this App available on iOS?

Yes, the WeGLOW app can be purchased via the Apple App Store, simply search ‘WeGLOW.

How do I update my subscription?

If you purchased your subscription through Apple you are able to manage your subscription within your Apple account. Follow the below steps to change your subscription:

Visit Settings on your iPhone or iPad > [your name]
Tap Subscriptions
Enter your Apple ID password
Choose ‘WeGLOW’
Select your desired subscription type.

Will I keep being charged month-to-month?

Yes. The WeGLOW app is a subscription based app so you’ll be charged every month, three months or twelve months automatically, depending on which subscription you choose. But there are no lock-in contracts so you can cancel at any time. However, you must cancel 24 hours before your subscription ends to avoid being charged for the next subscription period.

How to get the most out of the WeGLOW App?

Congratulations! You’ve just done the hardest part by choosing to get started. Take a moment to thank yourself for doing something positive for YOU.

Let’s start by heading straight to the planner. This is your go-to tool for staying on track and hitting your goals. Get in the habit of checking it first thing each morning when you wake up so you can plan your day – deciding when you’re going to work out and getting into a positive mindset.

A great tip for our Glowing community is organisation. Setting aside time each week to schedule your workouts, as well as plan and prep your meals will make it much easier to create a healthy and happy routine that you can stick to.

We can’t wait to see what YOU achieve with US! #letsglowtogether

Do you have a community we can join?

As well as our in-app community, we also have our private Facebook community and WhatsApp community for WeGLOW members only. These are great places to meet other like-minded people, share tips, offer support and post photos of your journey with WeGLOW. Once you’ve signed up, please request to join and one of our friendly community managers will grant you access.

Can I GLOW at home?

Firstly, you are already GLOWING, but YES. This health and fitness app is practically made for you. WeGLOW is all online so you can GLOW from anywhere in the world. If you have selected one of the gym guides, you will need access to a gym. But every section of the app caters to both home and gym set ups and equipment is always stated before you start your workout.

Can I still take part in other fitness activities?

Of course! If you’re running or doing other fitness classes, just make sure you’re saving some energy for your WeGLOW workouts. Also ensure you’re giving your body enough time to rest and recover from all your training. More isn’t always better and rest is equally as important as movement.

What kind of training does the App include?

WeGLOW has a huge variety of workouts and guides for all levels from beginner to advanced!
– Strength Training
– Challenges
– Real-Time Workouts & Classes
– Self-Defence Classes
– Functional Training
– Target Area Workouts
– No Equipment Workouts
– Conditioning & Cardio
– Mobility & Stretching
– Warm-ups & Cool-downs
– Yoga Guides & Classes

What equipment do I need?

WeGLOW makes training easy as many of our workouts don’t require any equipment. Depending on your goal, workouts that do require weights or other equipment can easily be substituted with household items (cans or bottles as weights) or purchased at your local department store for minimal cost. For example, if you are following the home guide we recommend you have a set of resistance bands and one pair of dumbbells in order to get the most out of the guide.

What if I have dietary requirements?

Our nutrition section caters to all dietary requirements. You also have the option to filter for particular recipes, i.e. vegetarian, dairy-free, gluten-free, etc.

What if I don’t like some of the ingredients in the recipe?

Trying something new (or that you haven’t loved in the past) can be slightly daunting, but give it a go! We have a feeling we can change your mind. If we’re wrong (it happens) simply swap the ingredient for something you do like, for example: spice for spice, veg for veg, meat for meat, etc.

How much water should I be drinking?

We recommend about two litres per day – even more if you’re GLOWing at a high intensity. The best tricks for staying hydrated are drinking a glass of water each morning and making sure you have a water bottle handy wherever you go.

Getting a tiny bit bored of plain water? Try adding some fresh lime, lemon or orange juice to zest it up.

Drinking enough water every day can prevent headaches caused by dehydration, boost the appearance of your skin, increase your athletic performance, and keep you fuller for longer!

What if I still feel hungry?

Our hunger levels can fluctuate depending on a range of things: additional physical activity, mood, fluid intake, sleep, hormones.

Did you know that thirst is often mistaken for hunger? If you’re feeling a bit peckish, reach for a glass of water or herbal tea first. If you’re still not satisfied, simply have a browse of the WeGLOW snack section and take your pick!

I have a medical issue, what should I do?

If you are experiencing any kind of medical issue, please see a doctor or specialist as soon as possible. While our community will be there to support you, you should never take medical advice from anyone but a certified professional.

The information contained on this website should not be used as a substitute for the advice of an appropriately qualified Doctor or other Health Care provider and is intended as a guide and for information purposes only. Please consult a registered medical practitioner if you have any health queries or concerns. We attempt to provide accurate and up to date information but no guarantee is made to that effect.

How can I contact you?

For general enquiries, email us at

For technical issues, email us at

Please note that while we are active on Instagram and Facebook, all member enquiries do need to come through via email for us to guarantee that we will be able to help.

But what if I already have a gym membership?

Then WeGLOW is here to help you get the most out of it; to give your training structure and to support you to feel your best self. Simply pick the gym guide most suited to you, select your first workout and take WeGLOW with you!

What if I’m injured, pregnant, are breastfeeding, or have a medical condition?

If you have an existing illness, injury, physical disability, or are pregnant, please consult your medical practitioner before starting off your health and fitness journey. As for the superwomen breastfeeding their bubs, it’s always advised to mention your WeGlow plans to your doctor before you begin. Consider adjusting the intensity of your workouts to best fit your needs.

What if I don’t follow macros or don’t like to track calories?

That’s absolutely fine – there is no ‘one size fits all’ when it comes to health and wellbeing. We understand that macros and calories are not for everyone and in fact can even be triggering for some; this is why you have the option to ‘hide’ these from all the recipes should you prefer not to see them. All our recipes and meal plans are approved by an advanced nutritionist, they are designed to ensure you get the ideal combination of macronutrients each day. Please remember though that every body is different, so depending on your goal and your body composition, you may need to adjust the quantity of your meals or snacks.

Which guide and workout level should I choose?

It’s important you choose a guide and workout level best suited to your individual needs; the guide that’s best for you is the one you can competently do and enjoy (not the one your best friend might be doing!). If you need help in deciding, once you’ve downloaded the WeGLOW App simply head to our Learn section and select the topic: “Which guide is right for me?”.

Remember, if you are finding the workouts too hard or too easy, you can change your plan at any time.

How do I cancel my WeGLOW subscription?

Sorry to hear you’d like to cancel your WeGLOW subscription!

Firstly, please check which platform your subscription is held with:

*Users with a subscription created via the WeGLOW website will be billed via Stripe Billing

To cancel a subscription held through the App Store:

Cancellations are handled by users via the App Store directly – this link should help:

To cancel a subscription held through the Play Store:

Cancellations need to be done directly through your Google Play Store. This link should help:

To cancel a subscription held through the WeGLOW website, and managed by Stripe:

Sign In at

Select ‘Manage your Subscription’

Choose: Cancel Plan option next to your CURRENT PLAN section

Confirm Cancel Plan

Your account will remain but you will not have an active subscription – you can start a new subscription here at any time.

If you purchased a Pass (a one-time purchase for a fixed period), you do not need to cancel your pass – it will automatically expire at the end of the Pass’s duration.

Hope to see you back on the app soon!

Where can I find more information about my subscription?

You can find more information about your WeGLOW subscription, including your subscription’s renewal or expiration date, via the Subscriptions tab in your WeGLOW profile (settings).

For more detailed information:

If you subscribed through the App Store, you can find your subscription information in your App Store account, or via your iPhone’s Settings.

If you subscribed through the Play Store, you can find your subscription information in your Play Store account.

If you created an account through the WeGLOW website at (and downloaded the app itself from the App Store or Play Store), you can sign in at to view and manage your subscription.

How do I request a refund from WeGLOW?

Sorry to hear you would like a refund!

If you subscribed via the App Store:

Refunds are handled via the App Store directly, and all refund requests are subject to Apple’s own refund policy. All decisions regarding refunds are under Apple’s remit – this link should help:

If you subscribed via the Play Store:

All subscription management, refunds and cancellations are made through your account with Google’s Play Store, and all refund requests are subject to Google’s own refund policy. This link should help:

If you subscribed via Stripe (I created an account on the WeGLOW website):

Please send your request to ensuring that you meet the refund policy as per ‘CANCELLATIONS & REFUNDS’ and any supporting evidence.

I have been charged twice - why?

There may be a number of reasons why you have been charged twice. Most commonly, users have created an account and subscribed through the website at (billed by Stripe), and also taken out a separate subscription via the App Store or the Play Store, and billed via each subscription platform. Users are responsible for tracking and managing their subscriptions and any debits from their personal bank accounts, including the creation of new accounts and any new subscriptions. Please ensure that you have not created multiple accounts through separate email logins, or Sign in with Apple options.

You may also have an outstanding invoice and attempts to charge your card may show up on your bank account. In the first instance, please check that your subscription payment details are up to date.

If you still believe that you have been charged erroneously, please reach out to with supporting evidence, including the email that you use to log into your account and evidence of any previous subscription cancellations.

I forgot to cancel my subscription - can I have a refund?

You can cancel your subscription at any time, regardless of your subscription status being “in Trial” or “Active”. Your subscription will automatically renew and you will be charged, unless you cancel 24 hours before the start of your next billing period.

Once your subscription has been cancelled, you will retain access to the WeGLOW, until the end of your billing period. You will not be eligible for a refund in full or prorated for the remaining term of your subscription. If you choose to request to delete your WeGLOW app user account, this action will not result in an automatic cancellation of an active subscription. Following a deletion request of your account, users are responsible for cancelling their active subscription via the appropriate third party app store or subscription provider.

Refunds are not eligible for the following reasons:

  • Unused subscription
  • Inability to use the app for personal or medical conditions any other similar reason or event.

All subscription purchases made through a third party app store will be subject to the terms and conditions provided to you by the third party app store (including App Store and Play Store, including how to manage your subscription and billing.

I've tried logging in and it says I don't have a subscription, even though I've paid. What can I do?

You may also have been logged out of the app, and simply need to re-sync your account and your subscription plan. Please try the ‘Restore Purchase’ button to sync your payment with your account.

If this doesn’t work, please ensure that you are logging in with the correct email address. If you continue to experience issues, please ensure that your payments are up to date, including billing details (please check either through your App Store. Play Store, or Stripe Billing account via the website, depending on who bills you for your WeGLOW subscription). If none of these options fixes the issue for you, please reach out to for further assistance.

When I log in it says that all of my workout history and favourites are missing, and my profile is incomplete. What's happened?

All workout history and favourites will remain in your profile, even if your subscription expires, unless you request to delete your account.

If your account is suddenly missing all of your previous information, you may have been logged out after an update, for instance, and have mistakenly logged back in on an incorrect email login. You should not have to complete onboarding more than once, so if you have completed onboarding and created a profile again, this means you have created a new account.

Please try logging in on alternative email addresses you may have access to, or you may have previously logged in with your Apple ID, via the ‘Sign in with Apple’ option. Please try again. If you are still having issues accessing your account, please try contacting for help and information.

I can't see the macros and/or calories in my app

You can switch on macro and calorie information in your WeGLOW Settings:

  1. Open the WeGLOW app
  2. Tap your Settings/Profile icon (top left)
  3. Tap ‘Nutrition’
  4. Toggle on the ‘Show calories’ option
My exercise demonstration videos are not working

Firstly please ensure that your WeGLOW app version is above 1.10.11, and update accordingly, if required. Please then try switching your phone off and on again, and this should resolve the issue for you. If you still continue to experience issues after switching your device off and on again, please let us know and we will investigate further.

I have no WiFi or cellular connection at my gym - can I download workouts?

Guides, workouts and livestreams cannot be downloaded and played outside of the WeGLOW app. You can only view WeGLOW app content through the WeGLOW app, and cannot download the files to watch later. You can, however, download exercises and workouts to cache in-app via the download button for a quicker, more efficient playback experience.

I can't stream music and workout with WeGLOW at the same time?

WeGLOW allows users to choose their own workout soundtracks as this can be a very personal preference, which requires the use of third party apps, such as Spotify. Unfortunately we have no remit over how Spotify or other music streaming apps are designed to interact with other apps and would suggest reaching out to Spotify/streaming app to see if this can be resolved from their side.

The music not playing during workouts is an unusual problem and it should be possible to listen to music at the same time as using the app.

It might be that the app’s audio output is being prioritised over your music service. Try restarting Spotify/your music streaming app while the WeGLOW app is still running. This may prioritise your music app output above that of WeGLOW. Finally, if this fails to work, please try fully closing WeGLOW and restarting it while your music app is running.

Why aren't my workouts marking as complete?

Please ensure that all on-demand videos (recorded live with a trainer) are watched in their entirety, before the Mark as Complete prompt appears. Failing to record an on-demand workout as complete will result in the working showing as incomplete in the user’s calendar.

For guided workouts, please allow any timers in the final exercise to run down to 00:00 to allow the Mark as Complete prompt to appear.

In guided workouts where the final exercise is a rep, please tap the next arrow icon, and wait for the Mark as Complete prompt to appear. Do not select another workout or recommended workout before confirming the workout has been completed.

Finally, after finishing a workout, please ensure Mark as Complete is confirmed before selecting a next recommended workout.

How do I change guides in my app?

Changing guides is easy:

  1. Open the WeGLOW App
  2. Tap on the Workouts tab on the bottom left of your app homepage
  3. Tap on your current programme under Guides (outlined in pink)
  4. Scroll to the bottom of your workout schedule
  5. Select ‘End Programme’ (you may lose your progress)
  6. Choose your new Guide
  7. Choose your start day (any date from today) and tap ‘Select day’
  8. If you wish to resume a previous guide you’ve can go to Profile Icon > Previous Guides
Can I use the WeGLOW app on my desktop computer or iPad?

The WeGLOW app is not officially supported for desktop or iPad, and as such app features may not be optimised for these environments.

Can I watch the workout videos on a bigger screen?

You can play on-demand workouts (classes filmed live with a trainer) on a larger screen using your phone’s mirroring feature. The WeGLOW app is not officially supported for desktop or iPad, and as such app features may not be optimised for these environments.

Do you offer pregnancy and post-partum workouts?

We currently offer a number of low-impact workouts, Pilates and pregnancy/post-partum yoga, however, please check with a medical practitioner before using WeGLOW as your source of movement.

To find our pre-postal natal workouts you can follow these steps:

  1. Open the WeGLOW App
  2. Tap on the workout tab (dumbbells icon)
  3. Tap on the Pre-Post Natal button underneath the search bar
I'm new to WeGLOW! What guide do you recommend?

If you’re unsure of what guide to start, we recommend heading to the ‘find a new guide’ tool, which will pick a guide for you based on your lifestyle and goals. To use the tool, head to the workout section on your home bar, head to guides and challenges, click the ‘find a new guide’ bar and click the appropriate options!

Get inTouch

Our headquarters are in London. Our support is global.