This Privacy and Cookies Policy has been drafted in English language and may be translated in other languages. In the event of any discrepancy between the English and the translated texts, the English text shall prevailand be used to solve doubts of interpretation.
Please read this Privacy and Cookies Policy carefully to understand Our handling and control of Your personal information and the choices You can make about the way Your information is collected and used. This Privacy and Cookies Policy applies to Your access and use of the GLOW Platform and all of Our applications, products, services and/or content (“Services”).
ACCEPTANCE OF PRIVACY AND COOKIES POLICY
By accessing, downloading, installing, or using the GLOW Platform and/or any other Services, whether or not You become a registered user by opening a personal user account, You irrevocably agree to be legally bound by this Privacy and Cookies Policy which You acknowledge to have carefully read and fully understood.
WHO IS RESPONSIBLE FOR YOUR DATA?
If You use the Services, the Data Controller is GLOW with business seat at Oakdean House, GL15 6UH.
WHO CAN COLLECT THE DATA?
As You obtain access to the GLOW Platform and/or any other Services, Your information, including Your personal data, will be collected, administered, processed and protected by GLOW. In all matters related to the processing and protection of Your personal data, You may contact: firstname.lastname@example.org
WHEN DO WE COLLECT INFORMATION FROM YOU?
We collect the information that You submit to the GLOW Platform or in relation to any other Service or which You enter such information anywhere else while using the Services, in particular:
- when You register online to the GLOW Platform and open Your personal user account;
- when You interact with Our customer service team;
- when You use the GLOW APP;
- when You access, subscribe for, or participate on the GLOW APP
- when You participate in Our user surveys, Service tests or marketing promotions, including any entry details and survey responses provided by You;
- when You choose to provide information relating to reviews or ratings or other subjects of interest to GLOW;
- when You update the settings of Your personal user account, including when You set preferences in relation to Your personal user account; and when You otherwise provide information to Us through the Services or elsewhere.
WHAT INFORMATION DO WE COLLECT FROM YOU?
We, directly from You or via third parties acting on Our behalf, will collect information about You and Your individual use of Our Services, including, but not limited to information like:
Personal information (name, username, age, etc.); E-mail address; and/or APP specific data such as progress and achievements. We may also collect information automatically from Your use of the Services. We do this for business and product development purposes. Thisinformation can also help Us locate a problem if You need Our support. This includes information like:
- Device information;
- Log information;
- IP address;
- Application information;
- and/or Cookies and related technology
We also obtain information from other sources which is protected according to practices described in this Privacy and Cookies Policy and additional restrictions imposed by the source of the data. These sources could include:
Service providers that help Us determine a location based on Your IP address in order to customize Our Service and for other uses consistent with this Privacy and Cookies Policy; and/or Select partners that make the Service available on their device or engage in joint marketing activities. The information We collect may not be limited to Our users. We may also store information about visitors of Our page, Our former users and those who do not complete the sign up.
WHY DO WE COLLECT THIS INFORMATION?
We collect all of this information to keep developing Our technology. In order to optimize Our Services We gather information about Our users andtheir use of the GLOW Platform and the GLOW APP. In particular, We collect and process the personal data for the purpose of (i) organising GLOW community events, (ii) associating any user using GLOW APP –with his/her personal user account; and (iii) improving the quality to better satisfy Your expectations as end user.
Additionally, GLOW may process personal data for the purpose of marketing and promotion of the GLOW Platform and GLOW APP.
We collect the information You submit when You contact Us for support. We keep a record of the information so that We may solve the problems You may be facing.
We collect the information to protect us, You and other users. To be able to detect any activity on Our platform that is suspicious or might harm the Services or Our users.
WHO DO WE SHARE THIS INFORMATION WITH?
It is very important to Us not to share Your information with other individuals, companies or any entities. There are however a few instances in which We will do so. Subject to You giving Your specific consent, We share some of the information You submit with other users of the Services. This will include Your username. For example, when You upload, post, submit or otherwise transmit own content at the GLOW Platform and APP or in relation to Our Services. When You share information outside of the Services Yourself. For example, when You share own content on social media. For legal reasons We may at some point be obligated to share Your information with individuals, companies or authorities. We may also do this if we, in good faith, believe that this must be done to prevent or detect any breach of law, fraud or security. This might be done to meet any requirements of a legal process or the applicable laws or to defend Our rights, Our users’ rights or public rights.
FOR HOW LONG DO WE PROCESS YOUR DATA?
We will process and store Your data as long as You maintain a personal user account, or until You exercise Your right to demand discontinuing or restricting the processing of Your data, in particular by withdrawing Your consent to personal data processing (if Your data is processed based on such consent), whichever occurs first.
YOUR INFORMATION AND RIGHTS
You can request access to Your personal information, or correct or update out-of-date or inaccurate personal information We hold about You.
You can most easily do this, when logged in, by visiting Your “Account” section on Our website or APP, where You have the ability to access and update a broad range of information about Your personal user account. You may also request that We delete personal information that We hold about You.
You can object to processing of Your personal information, ask Us to restrict processing of Your personal information or request portability of Your personal information; if We have collected and processed Your personal information with Your consent, then You can withdraw Your consent at any time; withdrawing Your consent will not affect the lawfulness of any processing We conducted prior to Your withdrawal, nor will it affect processing of Your personal information conducted in reliance on lawful processing grounds other than consent; You have the right to complain to a data protection authority about Our collection and use of Your personal information.
We may retain information as required or permitted by applicable laws and regulations, including to honour Your choices, for Our records purposes and to fulfil the purposes described in this Privacy and Cookies Policy. We take reasonable measures to destroy or de-identify personal information in a secure manner when it is no longer required.
A cookie is a file containing an identifier (a string of letters and numbers) that is sent by a web server to a web browser and is stored by the browser. The identifier is then sent back to the server each time the browser requests a page from the server.
Cookies may be either “persistent” cookies or “session” cookies:
a persistent cookie will be stored by a web browser and will remain valid until its set expiry date, unless deleted by the user before then; a session cookie, on the other hand, will expire at the end of the user session, when the web browser is closed. Cookies do not typically contain any information that personally identifies a user, but personal information that We store about You may be linked to the information stored in and obtained from cookies.
They may also be used to help Us to display advertisements relevant to You and to help Us analyse the use and performance of Our website and Services.
Most browsers allow You to refuse to accept cookies and to delete them. The methods for doing so vary from browser to browser, and from version to version.
You can however obtain up-to-date information about blocking and deleting cookies via the links set out in the next section of the Privacy andCookies Policy.
WHERE TO CHANGE YOUR COOKIE SETTINGS?
Safari – https://support.apple.com/kb/PH21411
If You block cookies, You may not be able to use all the features on Our website. If You have any questions or concerns about Our handling of data, please e-mail us.
We use reasonable administrative, logical, physical and managerial measures to safeguard Your personal information against loss, theft and unauthorized access, use and modification. These measures are designed to provide a level of security appropriate to the risks of processing Your personal information.
CHANGES TO THIS PRIVACY AND COOKIES POLICY
We reserve the right, at Our sole discretion and to the extent permitted under all applicable laws, to – at any time – change, modify or otherwise alter any of the terms and conditions set out in this Privacy and Cookies Policy in such manner We consider necessary.
Please review the actual version of this Privacy and Cookies Policy at weglow.app/privacypolicy on a regular basis to keep Yourself updated and properly informed of any potential changes, modifications and/or alterations.
By accessing, downloading, installing, or using any of the Services and/or the GLOW Platform, the GLOW APP or subscribing to, or participating in, You manifest your agreement that the posting of a revised the terms and conditions set out in this Privacy and Cookies Policy constitute an adequate notice to You of any and all changes, modifications and/or alterations. Continued use of the GLOW Platform, the GLOW APP or participating, or registering to participate, in any other Services at a date subsequent to any such change, modification and/or alteration or after explicitly accepting the new or revised Privacy and Cookies Policy constitutes Your acceptance of any such changes, modifications and/or alterations. If You do not wish to acknowledge or accept any updates to this Privacy and Cookies Policy, You may cancel Your use of Our Services.