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FAQs

Before you start

Be sure to always consult with your doctor before commencing any new health, fitness or nutrition programme. While we’re always here to provide general help and support, this should not be used in place of professional advice.

Will my personal information be kept private?

Of course! WeGlow will not share any of your information with anyone. Your data is protected and subject to our Privacy Policy. For more information, click here.

When can I start?

You can start any of the WeGlow programmes as soon as you purchase your chosen subscription.

Am I too old or too young?

Never! You can reach your goals at any age. Just ensure you select a programme and workouts that are appropriate to your level of fitness, and take advantage of our functionality that allows you to change any exercise for an alternative you feel is better suited to you. If you’re concerned, please have a chat with your doctor before commencing. You must be 16 years or over to purchase the app, so if you’re under 16 we ask that you check with a parent or guardian first.

Is this App available on Android?

Yes. The WeGlow app is available from the Google Play Store, simply search ‘WeGlow’.

Is this App available on iOS?

Yes, the WeGlow app can be purchased via the Apple App Store, simply search ‘WeGlow.

How do I update my subscription?

If you purchased your subscription through Apple you are able to manage your subscription within your Apple account. Follow the below steps to change your subscription:

Visit Settings on your iPhone or iPad > [your name]
Tap Subscriptions
Enter your Apple ID password
Choose ‘WeGlow’
Select your desired subscription type.

Will I keep being charged month-to-month?

Yes. The WeGlow app is a subscription based app so you’ll be charged every month, three months or twelve months automatically, depending on which subscription you choose. But there are no lock-in contracts so you can cancel at any time. However, you must cancel 24 hours before your subscription ends to avoid being charged for the next subscription period.

How to get the most out of the WeGlow App?

Congratulations! You’ve just done the hardest part by choosing to get started. Take a moment to thank yourself for doing something positive for YOU.

Let’s start by heading straight to the planner. This is your go-to tool for staying on track and hitting your goals. Get in the habit of checking it first thing each morning when you wake up so you can plan your day – deciding when you’re going to work out and getting into a positive mindset.

A great tip for our Glowing community is organisation. Setting aside time each week to schedule your workouts, as well as plan and prep your meals will make it much easier to create a healthy and happy routine that you can stick to.

We can’t wait to see what YOU achieve with US! #letsglowtogether

Do you have a community we can join?

As well as our in-app community, we also have our private Facebook community for WeGlow members only. This is a great place to meet other like-minded people, share tips, offer support and post photos of your journey with WeGlow. Once you’ve signed up, please request to join and one of our friendly community managers will grant you access.

Can I GLOW at home?

Firstly, you are already GLOWING, but YES. This health and fitness app is practically made for you. WeGlow is all online so you can GLOW from anywhere in the world. If you have selected one of the gym programmes, you will need access to a gym. But every section of the app caters to both home and gym set ups and equipment is always stated before you start your workout.

Can I still take part in other fitness activities?

Of course! If you’re running or doing other fitness classes, just make sure you’re saving some energy for your Absolutely! If you’re running or doing other fitness classes, just make sure you’re saving enough energy for your WeGlow workouts. Also ensure you’re giving your body enough time to rest and recover from all your training. More isn’t always better and rest is equally as important as movement.

What are the workouts like?

Depending on your goals and current fitness level, WeGlow offers you a variety of workouts that cater to all levels, from beginner to advanced. All workouts incorporate warm-ups and cool-downs.

Stef and her team understand that variety keeps the brain interested – and when the brain is interested, the body is, too. For more information about all the different types of workouts that WeGlow offers, click here.

What equipment do I need?

WeGlow makes training easy as many of our workouts don’t require any equipment. Depending on your goal, workouts that do require weights or other equipment can easily be substituted with household items (cans or bottles as weights) or purchased at your local department store for minimal cost. For example, if you are following the home programme we recommend you have a set of resistance bands and one pair of dumbbells in order to get the most out of the programme.

What if I have dietary requirements?

Our nutrition section caters to all dietary requirements. You also have the option to filter for particular recipes, i.e. vegetarian, dairy-free, gluten-free, etc.

What if I don’t like some of the ingredients in the recipe?

Trying something new (or that you haven’t loved in the past) can be slightly daunting, but give it a go! We have a feeling we can change your mind. If we’re wrong (it happens) simply swap the ingredient for something you do like, for example: spice for spice, veg for veg, meat for meat, etc.

How much water should I be drinking?

We recommend about two litres per day – even more if you’re GLOWing at a high intensity. The best tricks for staying hydrated are drinking a glass of water each morning and making sure you have a water bottle handy wherever you go.

Getting a tiny bit bored of plain water? Try adding some fresh lime, lemon or orange juice to zest it up.

Drinking enough water every day can prevent headaches caused by dehydration, boost the appearance of your skin, increase your athletic performance, and keep you fuller for longer!

What if I still feel hungry?

Our hunger levels can fluctuate depending on a range of things: additional physical activity, mood, fluid intake, sleep, hormones.

Did you know that thirst is often mistaken for hunger? If you’re feeling a bit peckish, reach for a glass of water or herbal tea first. If you’re still not satisfied, simply have a browse of the WeGlow snack section and take your pick!

I have a medical issue, what should I do?

If you are experiencing any kind of medical issue, please see a doctor or specialist as soon as possible. While our community will be there to support you, you should never take medical advice from anyone but a certified professional.

The information contained on this website should not be used as a substitute for the advice of an appropriately qualified Doctor or other Health Care provider and is intended as a guide and for information purposes only. Please consult a registered medical practitioner if you have any health queries or concerns. We attempt to provide accurate and up to date information but no guarantee is made to that effect.

How can I contact you?

For general enquiries, email us at info@weglow.app

For technical issues, email us at support@weglow.app

Please note that while we are active on Instagram and Facebook, all member enquiries do need to come through via email for us to guarantee that we will be able to help.

But what if I already have a gym membership?

Then WeGlow is here to help you get the most out of it; to give your training structure and to support you to feel your best self. Simply pick the gym programme most suited to you, select your first workout and take WeGlow with you!

What if I’m injured, pregnant, are breastfeeding, or have a medical condition?

If you have an existing illness, injury, physical disability, or are pregnant, please consult your medical practitioner before starting off your health and fitness journey. As for the superwomen breastfeeding their bubs, it’s always advised to mention your GLOW plans to your doctor before you begin. Consider adjusting the intensity of your workouts to best fit your needs.

What if I don’t follow macros or don’t like to track calories?

That’s absolutely fine – there is no ‘one size fits all’ when it comes to health and wellbeing. We understand that macros and calories are not for everyone and in fact can even be triggering for some; this is why you have the option to ‘hide’ these from all the recipes should you prefer not to see them. All our recipes and meal plans are approved by an advanced nutritionist, they are designed to ensure you get the ideal combination of macronutrients each day. Please remember though that every body is different, so depending on your goal and your body composition, you may need to adjust the quantity of your meals or snacks.

Which programme and workout level should I choose?

It’s important you choose a programme and workout level best suited to your individual needs; the programme that’s best for you is the one you can competently do and enjoy (not the one your best friend might be doing!). If you need help in deciding, once you’ve downloaded WeGlow simply head to our Learn section and select the topic: “Which programme is right for me?”.

Remember, if you are finding the workouts too hard or too easy, you can change your plan at any time.